The management company your board never has to chase.
Pavilion runs your community's finances, vendors, and resident questions. You get a team that responds the same business day, and every homeowner gets an app that keeps them in the loop.
A named manager replies the same business day with a plan for your community. No obligation.
One week of management, house by house.
You hired a manager. So why is your board still doing the work?
Most boards don't switch managers because something went wrong once. They switch because the same things keep going wrong.
- You email. You wait. You email again.Questions sit for days, and the board ends up chasing the people it pays.
- Residents are left in the dark.Homeowners pay every month and don't know what the board decided or where the money went. The complaints land on you.
- Surprises in the numbers.Fees you didn't expect, statements you can't follow, and reserves nobody explained.
- Your manager has a long list of other communities.You're one account in a pile, and it shows.
- You → Your managerMon 9:14 am
Pool gate still won’t latch. Any update on the repair?
No reply
- You → Your managerWed 8:02 am
Following up on the pool gate — residents are asking.
No reply
- You → Your managerFri 4:47 pm
Third try. Can someone call me back today?
Auto-reply: out of office
Full-service management. Nothing left for the board to chase.
The board decides. Pavilion does the rest.
Finances
Budgets, monthly statements, bill pay, reserves, and year-end work, all visible to the board at any time.
September statement sent · reconciled to the bank
Dues and collections
Online payments, reminders, and a clear, fair process for late accounts.
Courtesy reminder sent to Unit 9 · on schedule
Vendors
Bids, scheduling, invoices, and follow-up, so the pool gate actually gets fixed.
Pool gate repair booked · 3 bids compared
Resident questions
Answered the same business day, with answers pulled straight from your governing documents.
“Can I paint my door red?” · answered from §4.2
Rules and violations
A friendly reminder first, and a documented, consistent process after that.
Friendly reminder sent · closes if fixed by Oct 12
Board meetings
Agendas, board packets, minutes, and action items prepared for you.
October board packet ready · 4 days early
Examples of the work, from a sample community.
The board approves the switch. Pavilion handles the transition.
Changing managers sounds like a headache. It's our job to make sure it isn't yours. Every step is in our switching guide for Utah boards.
We review your current contract.
Before you commit to anything, we find your notice period, any exit terms, and the best date to switch.
You approve. We do the paperwork.
We draft the termination notice for the board to sign, then request every record from your current manager and follow up until it's all in.
Your money stays in your association's accounts.
Pavilion never holds your funds. We reconcile every balance against the bank and have the board sign off before a single statement goes out.
We tell your neighbors.
Every homeowner gets a clear letter and email explaining what's changing, how to pay, and how to reach us.
For the first 90 days, you'll hear from us every week, whether or not anything's wrong.
An added benefit of switching
Your neighborhood's buying power, put to work.
We're lining up neighborhood-wide pricing with local providers for services homeowners already buy, like pest control and lawn care. Every offer is optional, and when Pavilion earns a referral fee, we say so on the offer.
What you can hold us to.
- Same-business-day responses.Every board and resident message gets a real reply the same business day.
- A named manager.You know exactly who runs your community, and you can reach them directly.
- Open books.The board and every homeowner can see the finances at any time, not just at the annual meeting.
- A custom proposal, in plain English.Your price is built for your community, and you'll see exactly what's included before you sign.
- Everything in writing.Every decision, request, and payment is logged, so nothing depends on someone's memory.
Your board's job gets easier. Your residents stop feeling left out.
Every HOA is three sides trying to hear each other. Pavilion keeps every line open, with a named manager in the middle and one app, included with management, that every side sees the work through.
- Residents and PavilionQuestions answered, requests tracked.A homeowner asks or reports something and hears back the same business day, from a person, with the rule cited. It never has to reach the board.
- Pavilion and the boardDecisions arrive ready.The board sees what needs a yes, with the reason and the numbers attached. Nothing to chase, nothing to reconstruct.
- The board and residentsEveryone reads the same record.Announcements, votes, minutes and open books reach every home, so residents know what the board decided and why before it becomes a knock on the door.
What your homeowners notice first
- Ask PavilionResidents get answers in seconds, straight from your CC&Rs, bylaws, and meeting notes. Every answer cites the document it came from, so fewer questions ever reach the board.
- Open booksReserves, expenses, and upcoming projects, visible to every homeowner and always current. When residents can see where their dues go, trust follows.
- Requests you can trackA resident reports a broken pool gate and watches it move from submitted to scheduled to fixed. If it's the city's or a utility's job instead, we tell them who to call.
We started Pavilion so residents love where they live, and boards get to do what they joined to do.
Nobody joins a board to chase a manager, and nobody buys a home to wonder where the dues go. We run the community so the board can decide, the residents can see it done, and the neighborhood feels like one. Every community gets a named manager you can reach directly. For founding communities, that's the two of us. Write to us any time at help@pavilion.community.
Nate
Co-founder · Cache Valley, Utah
Nate's background is data analytics, data science and AI, at startups and in fitness. Then he bought a home and found an HOA that wasn't set up for the people living in it. He started Pavilion to bring neighbors together, help residents love their HOA, and make the board's job easier. He also built the platform it runs on.
Cade
Co-founder
Works directly with every founding community. Bio to come.
We're taking on a small number of founding communities.
We'd rather manage a few communities exceptionally well than many communities the usual way. Founding communities work directly with Pavilion's founders and help shape how we manage.
Ask about a founding spotQuestions boards ask before switching
Still curious? Write to help@pavilion.community — we reply the same business day.
For your board, it's a vote and a signature. We review your current contract, draft the notice, collect your records, reconcile your finances, and let every homeowner know what's changing.
It sets the timeline, not whether you can switch. We'll read your contract with you, find the notice period and any exit terms, and plan the switch around them.
We handle the records request and the follow-up, so the board doesn't have to chase anyone. We'll keep you updated on exactly what's in and what's still missing.
Every community is different, so every proposal is custom. You'll see your price and exactly what it includes before you commit.
A named manager you can reach directly. Founding communities work with Pavilion's founders.
The same business day, for board members and residents.
We recommend it, because it's where updates, payments, and requests live. Residents who prefer email can reach us that way too.
Across northern Utah: Cache Valley and the Wasatch Front, from Logan to Payson.
See what Pavilion would look like for your community.
Tell us a little about your HOA. We'll review it, reach out the same business day, and put together a custom proposal. No obligation.
- A plan for your community, in plain English
- A reply the same business day
- No obligation, no follow-up calls